What makes people so difficult? Why don’t people understand where you are coming from? Why don’t they just listen!
This workshop will help you to develop an advanced understanding of communication and behaviour. Based within principles of NLP, the theory will provide a framework for developing empathy – particularly with this difficult people. This session will help you to explore your most empathetic self and understand what is driving the behaviour of others in order to build professional, collaborative relationships to benefit all. Explore language, behavioural traits and other clues through case studies and refine your communication skills to develop a strong relationship with the most ‘difficult’ of people.